Customers have the full right to cancel their orders should they deem to do so. Granting that the orders are still under thependingstatus, the option will be available on the “My Orders” section.
Once the order has been tagged asfulfilled,cancellation can no longer be requested via the “My Orders” section. Should customers encounter this, they may send Tamcom a chat via the Tamcom website, Facebook page or emailsupport@tancom.ph
Cancellation may no longer be requested once the item is out for delivery. Delivery rescheduling can be arranged for special instances. Customers may need to reach out to Tamcom should there be a need to reschedule the delivery.
Orders may be cancelled by Tamcom due to the following reasons.
a. The item/s turned out to be out of stock.
b. Failed delivery
c. Order is classified to be fraudulent.
d. Other cases when orders cannot be fulfilled (i.e. out of stock items, preorder items no longer available)
Choosing a selection results in a full page refresh.
